Shipping policy

The estimated time of Arrival does not guaranty the exact date. This date is given by Amazon and not by Percolone. Unfortunately Postal service is not in our control. However, We make sure you will receive your order in a satisfactory fashion.  Customers can get refund only in the case of lost or undelivered item. In any other case the item has to be returned within 15 days of delivery date, with prior arrangement with Fragramo's team member and after the item is received, a full refund will be issued. In case of a return item for any reason rather than Fragramo's default, The shipping cost will not be refunded to customer. Frgaramo may charge a 15% restocking fee.